Hongkong Post has temporarily stop its parcel services to the US.
Hence, we have to stop accepting orders from the US, until further notice.
!! Vacation Alert !!
Hong Kong shop will be closed from Mar 22nd to Apr 8th.
All orders received during the vacation period will be processed on Apr 9th.
FREE shipping for local orders over HKD$500 and international orders over HKD$3,500.
Product price does not include import fees. For more info, please see our shipping policy.
[HONG KONG SHOP ONLY] 50% off on all Buildings items.
Refund policy
At this point, we are unable to provide returns and exchanges.
For every order we send out, we inspect and/or test its items before we pack the order. We use bubble wraps and/or packing peanuts to ensure the order is protected properly. We try our best to minimize the chance of you receiving a defective product. However, there may still be accidents during shipping, If you receive a defective item, please contact us immediately via email at info@trainmodel.com. In the email, please include your order number, pictures of defective product, and brief description of the defective area. We will coordinate and figure out a solution together =).